How will I know if you received my DNA sample?

    The status check feature allows you to see whether your kit has been shipped out to you, whether your samples have arrived and whether your testing has been completed. To check the status of your DNA test, follow these steps:

    1. Go to

    2. Click "Check Test Status" at the top of the page.

    3. Enter the Order ID# and password for the test that you wish to check. The Order ID# is the number that was provided to you in the order confirmation page and order confirmation email after the order was placed. The password is the password that you entered into the online order form when you ordered your DNA test.

    The status check features shows the current status of your test in real-time and is updated in real-time.

    Need more help? Send us a ticket!

    If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.

    Send Us a Ticket

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