Under what circumstances would a sample recollection be required?
A sample recollection would be required if testing reveals that there is not enough intact DNA on your swabs to complete the test or if you had collected your samples improperly. You will be notified if a recollection is required.
Need more help? Send us a ticket!
If you cannot find an answer to your question in our knowledge base, send us a ticket and our Technical Support team will assist you directly.