Support Center
How can we help you?
Internal Messaging and Alerts
New messages
- How do I contact a match that I found on DNA Reunion?
- Can I send an internal FamilyVault message to more than one recipient at a time?
- Can I send an internal FamilyVault message to an email address?
- Who can I send an internal message to using FamilyVault's messaging feature?
- How do I send a message to a family member in my network?
Inbox
- How will I receive and internal message sent to me by another FamilyVault user?
- How can I delete a message from my FamilyVault inbox?
- If I have deleted an internal message from my FamilyVault inbox, is there any way to get it back?
- How do I respond to an incoming message in my FamilyVault inbox?
- Will I receive a notification if I have an incoming message from another FamilyVault user in my inbox?
- How do I turn off email notification of incoming messages from other FamilyVault members?
Sent messages
- How can I view the internal messages that I have sent out to other FamilyVault users?
- How can I know if someone has viewed a message that I had sent to them?
- If I send someone a message, will they receive a notification that they have received a new message?
- I have sent numerous messages to another FamilyVault user but have not received a response