• Home
  • Web Apps
  • Ancestry
    • DNA Reunion Database
    • Indigenous DNA Database
    • DNA Haplogroups Database
    • Famous DNA Database
  • Family Tree
  • DNA Results
  • __NAME__
    • Edit Account
    • Logout
Genebase Genebase

Support Center

How can we help you?

  1. Support Center
  2. Internal Messaging and Alerts

      Internal Messaging and Alerts

      New messages

      • How do I contact a match that I found on DNA Reunion?
      • Can I send an internal FamilyVault message to more than one recipient at a time?
      • Can I send an internal FamilyVault message to an email address?
      • Who can I send an internal message to using FamilyVault's messaging feature?
      • How do I send a message to a family member in my network?

      Inbox

      • How will I receive and internal message sent to me by another FamilyVault user?
      • How can I delete a message from my FamilyVault inbox?
      • If I have deleted an internal message from my FamilyVault inbox, is there any way to get it back?
      • How do I respond to an incoming message in my FamilyVault inbox?
      • Will I receive a notification if I have an incoming message from another FamilyVault user in my inbox?
      • How do I turn off email notification of incoming messages from other FamilyVault members?

      Sent messages

      • How can I view the internal messages that I have sent out to other FamilyVault users?
      • How can I know if someone has viewed a message that I had sent to them?
      • If I send someone a message, will they receive a notification that they have received a new message?
      • I have sent numerous messages to another FamilyVault user but have not received a response

      Incoming alerts

      • What are incoming pending alerts?
      • What are incoming responded alerts?
      • Can I delete incoming alerts?

      Outgoing alerts

      • What are outgoing pending alerts?
      • What are outgoing responded alerts?
      • Can I delete outgoing alerts?
      • Support Center
      Copyrights © 2016 FamilyVault. All Rights Reserved.
      Powered by Zendesk