Support Center

About the "Ask a Relative" feature

• What is the “Ask a relative” feature?
• What are the benefits of the “Ask a relative” feature?

Sending an "Ask a Relative" request

• How do I send an “Ask a relative” request?
• How will my relative be notified after I send him/her an “Ask a relative” request?
• Can I send a “Ask a relative” request to someone who does not currently have Family Vault account?
• How do I send a “Ask a relative” request to someone who already has a Family Vault account?
• Where can I see all of the “Ask a relative” requests that I have sent?
• How will I know if someone has responded to my “Ask a relative” request?

See all 8 articles

Receiving and responding to an "Ask a Relative" request

• If someone sends me an “Ask a relative” request, how will I be notified?
• How do I respond to an “Ask a relative” request?
• If I didn’t receive the “Ask a relative” by email, where else can I find it?
• What happens if I don’t have the answer for an “Ask a relative” request?