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Genebase Genebase

Support Center

How can we help you?

  1. Support Center
  2. DNA Testing
  3. Activating test kit

      Activating test kit

      • Why do I need to activate my test kit?
      • What happens if I send the kit back without activating my kit?
      • How do I activate my test kit?
      • Can I activate more than one test kit onto the same account?
      • Do I need to create a new account for each test kit?
      • How can I manage the test reports of multiple family members from one account?
      • Can I purchase a kit for someone else as a gift?
      • Will I be able to view the results if I order the kit for someone else?
      • How can I activate my kit if I lost my activation code?
      • Is kit activation mandatory?
      • Where can I find the activation code for my kit?
      • Why doesn’t my kit have an activation code?
      • Why does it say that my kit has already been activated when I don’t remember ever activating my kit?
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