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Genebase Genebase

Support Center

How can we help you?

  1. Support Center
  2. DNA Testing
  3. Shipping and receiving

      Shipping and receiving

      • Can the test kits be shipped overseas?
      • If I live outside the country, can you still ship the kit to me?
      • What types of shipping options are available?
      • What is the cost for shipping of the test kits?
      • Is there an extra cost for international shipping?
      • How long does it take for me to receive the kit?
      • How soon is the kit shipped out after the order is placed?
      • How do I ship the kit back to the lab for testing?
      • What happens if I didn’t receive my test kit?
      • What do I do if I have lost or accidentally destroyed my test kit?
      • I want to order a relationship testing (paternity testing) kit but the parties to be tested do not live in the same city. Can the kit be split?
      • Support Center
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