Support Center
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Sample collection
- How do I collect the DNA sample?
- What if I can’t collect a buccal swab sample. Do you accept any other sample types?
- Do you accept forensic samples such as hair or nails?
- What if the person that I wish to test is deceased?
- Does the test kit have an expiration date?
- After I collect the samples, how soon do I have to send it back for testing?
- How long do you keep the samples after testing is completed?
- What happens to the samples after testing is completed?
- Can I get the DNA sample back?
- Under what circumstances would a sample recollection be required?
- What happens if I forget to sign the consent form on the specimen envelope?
- Can the kit be shipped discreetly?