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Genebase Genebase

Support Center

How can we help you?

  1. Support Center
  2. DNA Testing
  3. Sample collection

      Sample collection

      • How do I collect the DNA sample?
      • What if I can’t collect a buccal swab sample. Do you accept any other sample types?
      • Do you accept forensic samples such as hair or nails?
      • What if the person that I wish to test is deceased?
      • Does the test kit have an expiration date?
      • After I collect the samples, how soon do I have to send it back for testing?
      • How long do you keep the samples after testing is completed?
      • What happens to the samples after testing is completed?
      • Can I get the DNA sample back?
      • Under what circumstances would a sample recollection be required?
      • What happens if I forget to sign the consent form on the specimen envelope?
      • Can the kit be shipped discreetly?
      • Support Center
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