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Genebase Genebase

Support Center

How can we help you?

  1. Support Center
  2. DNA Testing
  3. Test status and results

      Test status and results

      • Where can I view my test results?
      • How will I receive my results reports?
      • Can I download and print copies of my test reports?
      • How long will I be able to view my test reports?
      • Can I view the reports from different family members in my account?
      • Someone else in my family has a DNA test which is registered to his own account. How can I view his results from my account?
      • I want to share some reports from my account with someone who already has an existing account. How can I do that?
      • How long does testing take?
      • How can I check the status of my test?
      • How will I know if my test is done?
      • How will I know if you had sent out my kit?
      • How will I know if you received my DNA sample?
      • How will I know when my test is done?
      • How can I check my test status if I can’t remember my password?
      • I can’t remember my Order ID#. Is there any way to check my test status?
      • I didn’t order the test kit so I don’t know the password. Is there any way for me to check the test status?
      • Where can I find the Order ID#? Is it printed on the test kit?
      • What is the difference between the Order ID#, the Kit # and the Activation Code?
      • What does pending status mean for my DNA test?
      • Will I receive a notification when my DNA test is complete?
      • How do I share my DNA test report?
      • How do I get more markers for my DNA ancestry test?
      • I want more DNA tests. Can you use the DNA sample from my previous test or do I need to send in a new sample?
      • Can I get extra copies of my test report?
      • Support Center
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