Support Center
How can we help you?
Test status and results
- Where can I view my test results?
- How will I receive my results reports?
- Can I download and print copies of my test reports?
- How long will I be able to view my test reports?
- Can I view the reports from different family members in my account?
- Someone else in my family has a DNA test which is registered to his own account. How can I view his results from my account?
- I want to share some reports from my account with someone who already has an existing account. How can I do that?
- How long does testing take?
- How can I check the status of my test?
- How will I know if my test is done?
- How will I know if you had sent out my kit?
- How will I know if you received my DNA sample?
- How will I know when my test is done?
- How can I check my test status if I can’t remember my password?
- I can’t remember my Order ID#. Is there any way to check my test status?
- I didn’t order the test kit so I don’t know the password. Is there any way for me to check the test status?
- Where can I find the Order ID#? Is it printed on the test kit?
- What is the difference between the Order ID#, the Kit # and the Activation Code?
- What does pending status mean for my DNA test?
- Will I receive a notification when my DNA test is complete?
- How do I share my DNA test report?
- How do I get more markers for my DNA ancestry test?
- I want more DNA tests. Can you use the DNA sample from my previous test or do I need to send in a new sample?
- Can I get extra copies of my test report?